Ques. Why use a conductor head?
Ans. To enhance look of your home provide a better water flow to the ground. Please see our gallery for examples where conductor heads may be used.
Ques. How does a conductor head work?
Ans. Same principle as putting your finger at the top of a straw with water and creating a suction. When you replace your top elbows with a conductor head it’s the same as taking your finger off the top of the straw. No more vacuum means a better water flow. More info
Ques. How is a residential conductor head installed?
Ans. We have provided complete installation instructions via PDF. You may download here. Installation instructions are also shipped with each residential conductor head order.
Ques. What are your conductor heads made of?
Ans. All aluminum conductor heads are made from the same gutter coil that gutters are made from.
Ques. What colors are available in your aluminum conductor heads?
Ans. Please click on the Available Colors link above.
Ques. What is your lead time?
A. Unless specified, all conductor heads are made to order and shipped within 3-4 business days within the Continental USA.
Ques. How do you ship?
Ans. UPS (Standard Ground) Let us know if you need them sooner. example: Overnight. Depending on the size of your order we can also ship larger orders via freight.
Ques. Where do you ship from?
Ans. Oklahoma, USA.
Ques. Do you offer international shipping?
Ans. Not as a rule. However we do make exceptions at times. Contact us for more information.
Ques. Do you offer free quotes?
Ans. Sorry, not at present but we hope to in the future.
Ques. What forms of payment do you except?
Ans. Paypal. When using Paypal you can pay without a Paypal account.
Ques. Is your website secure ssl ?
Ans. Yes, we only use Paypal to process orders.
Ques. What is your refund policy?
Ans. all conductor heads and product offerings available at conductor-heads.com are made to order and are NON-REFUNDABLE. Unless the product is defective due to manufacturing error or was damaged in shipment there will be no refund or product replacement issued. It is customers responsibility to contact R & R Sales And Marketing with proof of damaged product or faulty manufacturing within 24 hrs upon receiving defective product or damaged shipment.